Dunwood Travel Coventry Reviews
The coach was clean and tidy. The driver Steve was very good, helpful and with a good sense of humour. We travelled on 24June to the Anchorage hotel in Babacombe. The hotel was extremely disappointing. It bore no resemblance on the outside to the photos on the Internet. Evening meal on 2 nights was disgusting, 2 nights acceptable, breakfast was OK. The lift broke down on the 1st night and was still not repaired when we left 4 days later. The change over at Hopwood services was awful. We will on the coach for 10 hours in total, we were delayed for about two and a half hours by an accident, which was obviously out of the control of Dunwood, but the rest of the time was down to bad organisation. When we eventually got back to Coventry there was a hold up again and 4 of us were just about to leave the coach and finish the journey by taxi when at last we set off again. Don't think we will be booking with you again.
29-06-24
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My mother who is 88 years old went into the Coventry shop and booked a 5 day christmas break for her and her 86 year old husband paying with a debit card.
They had been away with this company a few times before.
3 days later her husband had a fall and has seriously hurt himself. Having taken out the insurance to cover all risks she felt sure she would be reimbursed. No! They don't want to give her anything back at all.
Excuses range between the card machine is not in the coventry office so the insurance wasn't in force; we will have to pass it through to Nuneaton; or you will have to resolve this with the dudley office.
Put simply they don't want to help at all!
2 months later they have not even returned my calls or offered anything.
23-01-15
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Dunwood Travel unhappy customer
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